We're here to help you make the most of your fitness journey with V Shred. If you have any further questions or need assistance navigating your purchased program, please don't hesitate to reach out to our customer support team. We understand that starting a new program can be overwhelming, and we apologize for any inconvenience you experienced. If you haven't received this email or if it ended up in your spam folder, we've taken steps to resend it to ensure you have access to your program. As you mentioned, you should have received a receipt email after your purchase, and then another email shortly after containing your login credentials for accessing your purchased programs. Regarding the program itself, all of our programs are digital products, meaning there is no physical shipment involved. They can be purchased separately if you choose to include them in your fitness journey. Let us provide some clarification to ensure you have a clear understanding of your purchase: The supplements are an additional cost and are not automatically included with the program. Hi Ron, We appreciate your feedback and apologize for any confusion that may have arisen during the purchasing process. Thank you for choosing our program, and we look forward to serving you better in the future. We are committed to providing you with the support you need to have a successful fitness journey, and we truly appreciate your feedback as it helps us improve and offer the best possible experience to all our customers. Your input will enable us to address the problem effectively and enhance our workout videos for all our users. If there are specific videos or exercises that you found challenging to follow due to the visibility issue, please feel free to share the details with us. Our aim is to provide our customers with the best possible workout experience, and we want to ensure that you have access to clear and informative videos that help you achieve your fitness goals. Your input is valuable to us, and we will take your feedback into consideration to improve the visibility and overall quality of our videos. We understand the importance of being able to see the full movements clearly, as it's crucial for getting the most out of our workouts and ensuring proper form. We appreciate your honest review of our videos, and we apologize for any inconvenience caused by the limited visibility of Vincent's body during some parts of the video. Thank you for sharing your feedback with us. If you have any further questions or need assistance with accessing your programs, please don't hesitate to reach out to our support team at or through our live chat feature on our website. Your purchased programs are available in your user profile once you log into your account. We do occasionally share additional content or product offers that could complement your fitness journey, but please rest assured that these are entirely optional and not necessary for you to begin your program. We're sorry for any frustration you may have encountered with the emails you received. If you haven't found these emails, we recommend checking your spam folder as they may have been directed there. We have also sent a password reset email today. Upon completing your purchase, you should have received a receipt email, followed by another email containing your login credentials (username and temporary password). All of our programs are designed as digital products, which means there is no physical shipment involved. Please allow us to clarify the situation. Hi Felix, We apologize for any confusion or inconvenience you've experienced.
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